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Community satisfaction survey: Have your say

Published on 08 February 2018
  • Community
  • Have your say

Council is once again participating in the local government Community Satisfaction Survey, which is an opportunity for the community to provide their feedback on Council’s performance over the past 12 months.

The annual Community Satisfaction Survey is conducted by the Department of Environment, Land, Water and Planning on behalf of participating councils.

Maroondah Mayor Cr Nora Lamont said the survey will involve approximately 400 Maroondah residents and ratepayers being randomly selected to provide their feedback.

“The survey collects views from community members on our overall performance, as well community consultation and engagement, advocacy, decision making, local roads, customer service, our overall vision and direction, and a range of Council services,” said Cr Lamont.

“The survey is being conducted by telephone, over a period of around two to three weeks, starting in the week of February 12. The survey is conducted by an independent state-appointed market research agency, so residents can feel confident that the survey is an authorised project,” said Cr Lamont.

“Plus, individual responses are confidential – only overall results are shared with Council,” said Cr Lamont.

“We encourage those who are contacted, to complete the survey and provide their honest views. It’s very important that community views are heard and that Council can act on important feedback,” says Cr Lamont.

“The survey is also an interesting benchmarking exercise, as our performance will be compared against ‘similar’ municipalities, such as Banyule, Bayside, Boroondara, Knox, Manningham, Stonnington and Whitehorse,” said Cr Lamont.

“The 2017 survey results were very pleasing, with the community rating Maroondah’s overall performance at a level significantly higher than state-wide average, especially in advocacy and decision-making, as well as recreational, arts and library facilities, waste management, community development and the condition of roads, local streets and footpaths,” says Cr Lamont.

This year’s survey results will be made available to Council and the community around June 2018.

View the results from the 2017 Survey

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