Community satisfaction survey

Council is participating in the 2024 state-wide Local Government Community Satisfaction Survey. The survey is being conducted by the Victorian Government’s Department of Jobs, Precincts and Regions, on behalf of participating Councils.

Data will be collected for the 2024 Community Satisfaction Survey across four quarters from 1 June 2023 to March 2024, as follows:

  • Quarter 1 - 1 June to 2 July 2023
  • Quarter 2 - 17 August to 17 September 2023
  • Quarter 3 - 1 November to 3 December 2023
  • Quarter 4 - February and March 2024

Maroondah residents may receive a phone call from National Field Services inviting you to share your thoughts on a range of Council services and initiatives. Your feedback will help give us a better understanding of your views.

Your privacy

National Field Services will be conducting the survey via telephone. Please note:

  1. They never ask for people by name (we don’t have names)
  2. They will always identify as National Field Services and introduce ourselves by name (e.g. Mark from National Field Services)
  3. They will always say how long we expect the survey to take
  4. Calls will come from a number with the prefix: (03) 9977. This may change over time but they will not call from a mobile number.

*This research is led by the Victorian Government and Council does not provide any personal details or phone numbers to the market research firm undertaking the survey.

Results

Results - 2023

Data collection for the 2023 Community Satisfaction Survey was undertaken across four quarters from 16 June 2022 to 19 March 2023.

Council’s 2023 results are relatively consistent when compared to results over the past five years. Council’s performance on a range of indicators has also improved over the past 12 months.

Council’s overall performance continues to be rated in line with the average rating for councils in the Metropolitan group and is rated statistically significantly higher than the state-wide average for councils.

Highlights

  • The rating for ‘Councils overall performance’ (64) is eight points higher than the state-wide average (56).
  • The rating for ‘Value for Money’ (61) is 12 points higher than the state-wide average (49).
  • The rating for ‘Condition of local streets and footpaths’’ (59) is seven points higher compared to the state-wide average (52).
  • The rating for ‘Making decisions in the interest of the community’ (58) is seven points higher compared to the state-wide average (51).
  • The rating for ‘Condition of sealed roads’ (61) is 13 points higher compared to the state-wide average (48).
  • The rating for ‘Recreational facilities’ (78) is ten points higher compared to the state-wide average (68).
  • The rating for ‘Arts centres and libraries’ (78) is five points higher compared to the state-wide average (73).

Council will consider these results to help identify opportunities for further improvements and enhancements to service delivery.

Community Satisfaction Report 2023

Download the results:

Community Satisfaction Report 2023(PDF, 705KB)

Summary of results

Performance Measures

Maroondah
2023 result

Metro Melbourne
2023 average

Statewide
2023 average

Overall performance

64

62

56

Value for money

61

56

49

Community consultation

56

55

52

Advocacy

57

53

51

Customer service

73

71

67

Overall Council direction

51

49

46

Making decisions in the interest of the community

58

55

51

Results - 2022

Data collection for the 2022 Community Satisfaction Survey was undertaken from 27 January 2022 to 24 March 2022.

Council’s 2022 results are relatively consistent when compared to results over the past five years. Council’s performance on a range of indicators has also improved over the past 12 months.

Council’s overall performance continues to be rated in line with the average rating for councils in the Metropolitan group and is rated statistically significantly higher (at the 95 per cent confidence interval) than the state-wide average for councils.

Some of the relative changes to Council’s core and service measure results for 2022 are likely to have been impacted by the changes to service delivery arising from the coronavirus (COVID-19) pandemic.

Highlights:

  • The rating for ‘Councils overall performance’ (65) is six points higher than the state-wide average (59).
  • The rating for ‘Value for Money’ (61) is eight points higher than the state-wide average (53).
  • The rating for ‘overall direction of Council’ (53) is three points higher compared to the state-wide average (50).
  • The rating for ‘making decisions in the interest of the community’ (59) is five points higher compared to the state-wide average (54).
  • The rating for ‘Condition of sealed roads’ (63) is ten points higher compared to the state-wide average (53).
  • The rating for ‘Recreational facilities’ (76) is seven points higher compared to the state-wide average (69).
  • The rating for ‘Waste management’ (74) is six points higher compared to the state-wide average (68).

Council will consider these results to help identify opportunities for further improvements and enhancements to service delivery.

Community Satisfaction Report 2022 - Maroondah(PDF, 739KB)

Summary of results

Performance Measures

Maroondah
2022 result

Metro Melbourne
2022 average

Statewide
2022 average

Overall performance

65

65

59

Value for money

(new measure)

61

61

53

Community consultation

59

58

54

Advocacy

56

55

53

Customer service

72

72

68

Overall Council direction

53

53

50

Making decisions in the interest of the community

59

59

54