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Community satisfaction survey

The annual Community Satisfaction Survey is conducted by the Department of Environment, Land, Water and Planning on behalf of participating councils.

Data collection for the 2019 Community Satisfaction Survey is currently underway. During February and March 2019, a random selection of Maroondah residents and ratepayers will receive a call from the market researchers to seek their participation in the survey. 

The Survey is designed to measure community satisfaction with Local Government performance and provide insights into how communities view the performance of their local authorities.

The Survey is used to collect your feedback about:

  • Council's overall performance
  • Community consultation and engagement
  • Advocacy – lobbying on behalf of the community
  • Making community decisions
  • Sealed local roads
  • Customer service
  • Overall council direction.

Please note that this research is being led by the Victorian Government and Council has not provided any personal details or phone numbers to the market research firm undertaking the survey. 

If you have any questions or concerns regarding the survey, please contact JWS Research on (03) 8685 8555.


Local Government Victoria categorise participating Councils into groupings of ‘like’ municipalities for the purpose of benchmarking results of the survey.

Maroondah City Council has been placed within an overall Melbourne Metropolitan’ group of Councils that also includes Banyule, Boroondara, Brimbank, Glen Eira, Greater Dandenong, Frankston, Kingston, Knox, Manningham, Melbourne, Port Phillip, Stonnington and Whitehorse municipalities.

2018 Survey results

The 2018 results indicated that the community rates Maroondah’s overall performance at a level significantly higher than state-wide average.

In relation to Council’s overall direction, 21 per cent of residents said ‘things have improved over past year’, while 67 per cent said ‘things have stayed the same’.

Compared with the state average, Council’s 2018 result was higher at a statistically significant level for:

  • advocacy
  • making decisions in the interest of the community
  • condition of sealed roads
  • condition of local streets and footpaths
  • recreational facilities
  • arts centre and libraries
  • waste management
  • business and community development and tourism.

View the results from the 2018 Survey

Local Government Community Satisfaction Survey Results 2018  (pdf, 2MB)

View the public state-wide report

Related links

Local Government Victoria

Know Your Council

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