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Community satisfaction survey

The annual Community Satisfaction Survey is conducted by the Department of Environment, Land, Water and Planning on behalf of participating councils.

Data collection for the 2019 Community Satisfaction Survey has been completed by the market research company. The results are expected to be available in June 2019.

The Survey is designed to measure community satisfaction with Local Government performance and provide insights into how communities view the performance of their local authorities.

The Survey is used to collect your feedback about:

  • Council's overall performance
  • Community consultation and engagement
  • Advocacy – lobbying on behalf of the community
  • Making community decisions
  • Sealed local roads
  • Customer service
  • Overall council direction.

This research is led by the Victorian Government and Council has not provided any personal details or phone numbers to the market research firm undertaking the survey. 

Benchmarking

Local Government Victoria categorise participating Councils into groupings of ‘like’ municipalities for the purpose of benchmarking results of the survey.

Maroondah City Council has been grouped with other metropolitan Councils including Banyule, Boroondara, Brimbank, Glen Eira, Greater Dandenong, Frankston, Kingston, Knox, Manningham, Melbourne, Port Phillip, Stonnington and Whitehorse municipalities.

Survey results 2019

Results of the 2019 survey will be made available mid year following their release to Council. This will include comparison to previous year’s results and also like councils and the statewide measures. 

View the results from the 2018 survey

Local Government Community Satisfaction Survey Results 2018  (pdf, 2MB)

View the public state-wide report

Related links

Local Government Victoria

Know Your Council

09/05/2017
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