Contact Us

Power outage at Croydon Service Centre and Aquahub

AusNet Services has advised us that they will be undertaking essential electrical maintenance works on Tuesday 28 March, in the Croydon Civic precinct.

These works may interrupt power supply to our Croydon service centre, Aquahub and some other Council services.

Phone services

A power outage will also impact our telephone service so you may also experience a longer wait time before your call is answered. We apologise if this is the case. If you do need to contact us directly you can send us a message via our Facebook page.

We will operate our normal customer service at Croydon, however if there is a power outage there will be no public access to the building during this time.

Please continue to visit our website for updates. If you do need to make any payments, see our online services.


Including after hours emergencies

1300 88 22 33  or  (03) 9298 4598

Monday to Friday, 8.30am to 5pm

You can also use these numbers to report after hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, a dog roaming or attack, or illegal burning off.

Service Centres

  • City Offices Service Centre: Braeside Avenue, Ringwood
  • Realm, Ringwood Town Square, 179 Maroondah Highway (opposite Ringwood Station)
  • Croydon Service Centre: Civic Square, Croydon

Service Centre maps and opening hours - including Monday evening and weekend service.




(03) 9298 4345


  • PO Box 156, Ringwood 3134
  • DX 38068, Ringwood



If you are unhappy with our service, you can make an online complaint, or send us a hard copy form.

Social Media 




Change of details

To change your mailing address or car registration details, or to tell us about a legal change of name, please complete a change of details form.

Public Holiday hours

Council Offices will be closed on the following days:

Date                                                                    Ringwood Service Centre &
Croydon Service Centre              
Realm Service Centre
2016/17 Christmas opening hours


  • 23 December: Closed from 11.30am
  • 25, 26 & 27 December: Closed
  • 28, 29 & 30 December: Open
  • 2 January 2017: Closed

  • 24 December: 10am to 5pm
  • 25 December: Closed
  • 26, 27 & 31 December: 10am to 5pm
  • 28, 29 & 30 December: 9am to 8pm
  • 1 & 2 January 2017: 10am to 5pm
  • Thursday 26 January
    Australia Day


  • Monday 13 March
    Labour Day
  • Friday 14 April
    Good Friday
  • Saturday 15 April
    Easter Saturday
  • Sunday 16 April
    Easter Sunday
  • Monday 17 April
    Easter Monday
  • Tuesday 25 April
    Anzac Day


Closed Good Friday, Easter Sunday and ANZAC Day 
  • Monday 12 June
    Queen's Birthday


  •  Friday 29 September
     Grand Final eve
Open 10am to 5pm
  • Tuesday 7 November
    Melbourne Cup Day



Language help

Interpreter service Telephone Interpreter Service

To communicate with us in a language other than English, call our Telephone Interpreter Service (TIS) on 131 450.

National Relay Service

Hearing or speech impaired

If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service:

2. Give the Maroondah City Council number you want to call.

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