Noise Complaints

Residential premises

Remember - it is always better to discuss any noise issues with your neighbour first before contacting Council. On many occasions, the neighbour does not even know that a nuisance is being caused.

If you would like to make a noise complaint please provide Council with the date, the type of disturbance and the address where it occured.

An initial letter will be sent to the occupier at the offending property and also a letter to the complainant. If the problem continues after 7 days of receiving letters, the complainant and another neighbour must be prepared to keep a diary for a period of two weeks if the problem continues. Maroondah City Council's Local Laws unit will send out the necessary forms upon request.

Current regulations

The following table specifies the items of equipment and the prohibited hours under the current regulations.  Equipment use within permitted hours may be unreasonable, depending on the circumstances of use.

Group Items Prohibited Times
1 Motor vehicles (except a vehicle moving in or out of premises), lawnmower or other grass cutting device and any equipment or appliance not falling within group 2 having an internal combustion engine Mon - Fri: before 7 am and after 8 pm. Weekends and public holidays: before 9 am and after 8 pm
2 Electric power tool, chain or circular saw, gas or air compressor, pneumatic power tool, hammer or any other impacting tool, grinding equipment Mon - Fri: before 7 am and after 8 pm. Weekends and public holidays: before 9 am and after 8 pm
3 Domestic air-conditioner, swimming pool pump, spa pump, domestic heating equipment (including central heating and hot water systems) and a domestic vacuum cleaner Mon - Fri: before 7 am and after 10 pm. Weekends and public holidays: before 9 am and after 10 pm
4 Musical instrument, electrical amplified sound reproducing equipment (including stereogram, radio, television or public address system) Mon - Thurs: before 7am and after 10pm.

Friday: before 7am and after 11pm

Saturday and public holidays: before 9 am and after 11 pm

Sunday: before 9am and after 10pm

5 Electric equipment or appliance not falling within Group 2, 3 or 4 including electric gardening equipment Mon - Fri: before 7 am and after 8 pm. Weekends and public holidays: before 9 am and after 8 pm

Loud noise from PA system from a school

Please contact the Department of Education Regional Office on 9265 2400.

Noise from buildings on Council land

For buildings such as scout halls, sporting clubs, please contact Council's Leisure Services Unit on 1300 88 22 33.

Commercial premises 

Shops and small commercial premises

Reports from noise from shops and small commercial premises are best resolved at the local level as described under Noise Complaints - Residential Premises, found above on this page. Contact Maroondah City Council on 1300 88 22 33.

Commercial construction sites

Normal work hours for commerical consturctions sites are:

 7am - 6pm Mon to Friday. 

 7am - 1pm Saturday.

Please contact Council if you have concerns

Major industry

The Environment Protection Authority will investigate noise reports about major industries. Under the State Environment Protection Policy (Control of noise from commerce, industry and trade) No N-1 sets limits for noise from industry. Contact the EPA on 1300 372 842.

Work environment

Issues with noise in the work environment can be referred to Victoria Workcover Authority on 9628 8115.



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