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To provide services all Councils are required to collect and use personal, confidential and sensitive information of individuals. Maroondah is required to balance the rights of individuals to have controls over the use of their personal information to that of ensuring that the right information is available for services to operate and function.
Both the Information Privacy Act 2000 and the Health Records Act 2001 require all Victorian Councils to comply with a series of privacy principles that are tailored for either the collection and use of personal information or the collection and use of health information. Maroondah is fully committed to its privacy obligations.
If an individual feels aggrieved by Maroondah's handling of their personal or health information, they may make a complaint to Council's Privacy Officer. The complaint will be investigated as soon as possible and a written response will be provided.If an individual feels aggrieved by Maroondah's handling of their personal or health information, they may make a complaint to Council's Privacy Officer. The complaint will be investigated as soon as possible and a written response will be provided.
Privacy Officer, Maroondah City Council
Individuals may also make a complaint to the Office of the Victorian Privacy Commissioner or the Health Service Commissioner (although the Commissioner/s may decline to consider the matter if the individual has not first made a complaint to Maroondah City Council).
Victorian Privacy Commissioner
1300 666 444 - Local Call
Further details refer to Related Links
Victorian Health Service Commissioner
1800 136 066 - Toll Free (Non metropolitan callers only)
View further details of Council's privacy commitments and the privacy principles.