On Call Hard Waste Collection

A service when you need it

Household properties with a residential bin charge are eligible for a hard waste collection when they need it at no extra cost.

  • Please book first before placing hard waste on the naturestrip - either by phoning 1300 88 22 33 or in person at one of Council's Service Centres.
  • Council staff will explain the process, including when to put out your hard waste and when it will be collected.
  • Households can have up to 2 pick ups each financial year.
  • Up to two cubic metres (2m3) will be taken by the contractor per single collection booking.
  • A list of accepted and not accepted items is provided below as a guide, but should not be considered an exhaustive list.

Accepted items

Metals

  • Washing machines, stoves, dryers, fridges and freezers with doors removed
  • Electrical appliances
  • Metal tools and equipment
  • Lawn mowers empty of petrol and oil
  • Empty paint tins (with lids removed)
  • Old tins, scrap iron and other metal items
 

Other hard waste

  • Household furniture
  • Carpet - rolled & tied (max 1.5m long)
  • Kitchenware, pottery & crockery
  • Timber - up to 10 pieces (max 1.5m long)
  • Home improvement material such as cupboards, toilet fittings and wash basins (max half a cubic metre)

Not accepted

  • No items longer than 1.5 metres (except mattresses)
  • No items that can't be lifted by two people
  • No items placed out in plastic bags, including domestic garbage
  • No garden waste
  • No gas bottles and fire extinguishers
  • No building waste including bricks, concrete, tiles, pavers, rubble, soil, pallets and insulation
  • No cement sheeting, fibro, plasterboard and asbestos
  • No liquid waste, chemicals and hazardous waste
  • No paint cans or oil containers with any residual liquids in them 
  • No fencing material, including gates
  • No vehicle parts including tyres, wheels, rims, body panels, batteries and engines
  • No glass, mirrors and shower screens
  • No business waste - even if home based

To arrange a collection it's as easy as 1, 2, 3...

1. Call 1300 88 22 33 to book and receive instructions

2. Place accepted items out in a neat pile on the weekend advised by Council

3. Put the booked collection sticker on your pile facing the roadway. Collection may occur in 2 runs, usually within a week. Uncollected material must be removed from the naturestrip by the resident within 24 hours.

Contact Council on 1300 88 22 33 for further information or to book a hard waste collection.



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