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2022 Community Satisfaction Survey: see how you rated your Council

Published on 20 July 2022

The 2022 Local Government Community Satisfaction Survey results are in and reveal some good news for Maroondah.

The latest independent survey results show Maroondah City Council scored higher compared to the average rating for councils statewide, outperforming in seven key performance areas:

  • Overall performance
  • Value for money
  • Community consultation
  • Advocacy
  • Customer service
  • Overall direction
  • Making decisions in the interest of the community

Now in its 23rd year, the Local Government Community Satisfaction Survey is one of the many engagement methods used by Council annually to track its performance and community perceptions of its service delivery.

The survey was conducted between 27 January to 24 March 2022 by an independent market research organisation on behalf of the Victorian Government, with survey respondents asked to provide their views on Council’s performance over the past 12 months.

The phone survey involved a total of 400 Maroondah residents being randomly selected to provide their feedback. Indexed scores are measured out of 100.

Council’s overall performance continues to be rated in line with the average rating for Melbourne metropolitan councils and is rated statistically significantly higher (at the 95% confidence interval) than the statewide average for councils.

When it comes to ‘value for money’, Council rated eight points higher (61) than the statewide council average (53), while the rating for ‘overall direction’ for Council was three points higher compared to the state average (50).

The ‘condition of sealed roads’ is where Maroondah performed best compared to the Victorian average, rating 10 points higher (63) than the average for councils statewide (53).

Council’s performance on a range of indicators also showed to be statistically significantly higher when measured against other Melbourne metropolitan councils and the statewide average.

These areas included: recreational facilities; community and cultural activities; waste management; support services for the disadvantaged and elderly; informing the community; provision of customer service; advocating on behalf of the community; and making decisions in the interest of the community.

Mayor of Maroondah, Cr Mike Symon said he was pleased with the results, with most core measures either consistent with or surpassing the average scores for similar-sized councils.

“Perceptions of Council performance on most services evaluated are relatively consistent with 2021 results. The survey provider advised that this is a positive result for Maroondah in what has been a year of decline for many other councils due to some changes in service delivery resulting from the COVID-19 pandemic,” Cr Symon said.

“These latest results provide important and invaluable insight as to how well residents feel Council is performing in areas such as community consultation and engagement, customer service, lobbying on behalf of the community, overall performance and direction,” he said.

Council’s results were measured against other participating Melbourne metropolitan councils including Banyule, Boroondara, Brimbank, Glen Eira, Greater Dandenong, Hobsons Bay, Kingston, Knox, Manningham, Melbourne, Moonee Valley, Moreland, Port Phillip, Stonnington and Whitehorse.

“The survey is an interesting benchmarking exercise and represents one tool used by Council in collating important community feedback to ensure our activities are well targeted, performing efficiently and are relevant to our community,” Cr Symon said.

“Council thanks those members of the community who gave their time to participate in the 2022 Local Government Community Satisfaction Survey. These results provide strong evidence that Council’s service delivery is highly valued, and we will continue to strive towards improving our services and reaching even higher standards,” he said.

To view the latest results, visit Local Government Community Satisfaction Survey Results 2022.

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