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Maroondah Liquor Accord

Liquor Accords are voluntary partnerships between licensees, Victoria Police, Council and the Victorian Commission for Gambling and Liquor Regulation.  

Members work together ensure best practice in relation to the responsible service of alcohol.  Any Maroondah licensee can become a member of the Maroondah Liquor Accord.

The Maroondah Liquor Accord was launched in November 2015 and since that time has enjoyed strong membership and vibrant engagement with a broad range of licensees including hotels, restaurants/cafes, late night clubs, packaged liquor outlets, cinemas and sporting clubs. 

Why have a liquor accord?

In October 2013 Council adopted an Alcohol Management Framework (AMF). 

The purpose of the AMF is to create a ‘best practice’ framework that can be used to guide and inform Council’s statutory and strategic planning processes, with an emphasis on guiding the projected growth of licensed premises in Maroondah’s Activity Centres. 

It assists with developing a safe urban night-time environment that encourages a vibrant and safe night-time economy.  

The framework also informs the development of a Local Planning Policy Framework which will be embedded in the Maroondah Planning Scheme. 

A key recommendation from the AMF was the establishment of a Maroondah Liquor Accord. 

Accord benefits

Liquor accords can contribute to safer communities, by adopting a collaborative approach to managing the environment in and around licensed businesses and to improve venue/club management, amenity and patron safety.  

Benefits of accords include:

  • keep up-to-date with changes to liquor laws
  • ·network with colleagues and other stakeholders
  • improve relationships between venues, Council and Police
  • undertake joint initiatives
  • share information and knowledge. 

Ask for Angela

Ask for Angela is an international campaign being introduced as an initiative of the Maroondah Liquor Accord to promote safety in licensed venues. 

If a patron feels unsafe, they can discretely ask the staff for ‘Angela’.  This simple code word alerts venue staff that the person requires assistance. The staff can then follow their own procedures to help the person appropriately and respectfully.

Ask for Angela originated in Lincolnshire County Council in the UK in 2016 and has since been adopted by licensed venues across the United Kingdom, United States, Canada and Australia.

If your venue is interested in implementing Ask for Angela please contact Council’s Community Safety Officer or phone Council on 1300 88 22 33.

Learn more about Ask for Angela via the video below from the NSW police. 



Maroondah liquor accord 2019

The Maroondah Liquor Accord 2019 was endorsed in November 2019. 

It encourages and promotes best practice and high standards of behaviour in and around licensed premises within Maroondah that contribute to patron, staff and community safety. 

Maroondah Liquor Accord 2019  (docx, 2MB)

Maroondah Liquor Accord 2019  (pdf, 773KB)

Who can participate?

Any Maroondah licensee can participate in the Maroondah Liquor Accord 2015-2018.

Become a member

For more information or to become a member, contact Robyn Williams, Council’s Community Safety Officer on 9294 5745 or email or download the application form. 

Maroondah Liquor Accord application form  (doc, 387KB)

Maroondah Liquor Accord application form  (pdf, 773KB)

Inaugural members

Inaugural members of the Maroondah Liquor Accord 2015-2018

  • All Smiles Ringwood East
  • Aquinas College
  • Bram Leigh Receptions
  • Café Zingers
  • Caffe Stazione
  • Castello's Daisey's Hotel
  • Club Dakota
  • Club Kilsyth
  • Club Ringwood
  • Coach & Horses Hotel
  • Croydon Baseball Club
  • Croydon Cinemas
  • Croydon Hotel
  • Croydon RSL
  • Dorset Golf Club Inc.
  • Eastfield Natural Fields
  • East Ringwood Football & Cricket Socail Club - Coopersmith Pavilion
  • Exeter Cellars
  • Heathmont Cricket Club
  • Karralyka
  • Konban Ringwood
  • Kublai Thai
  • Liquorland Ringwood
  • Liquorland Eastland
  • Manhattan Hotel
  • Maroondah Liquor 
  • Maroondah Sports Club
  • Mayerling Cellars
  • Mister Fox
  • Nikos Tavern
  • North Ringwood Football Club
  • North Ringwood Tennis Club
  • Orange Whip Nightclub
  • Paul's Supa IGA
  • Ringwood Bowls Club
  • Ringwood City Soccer Club
  • Ringwood Cricket Club
  • Ringwood Football Club
  • Ringwood Saints Baseball Club
  • Ringwood RSL
  • Ritchies Liquor Ringwood North
  • South Croydon Cricket Club
  • South Croydon Football Club
  • Thai Lemon Tree
  • The Budgie Smuggler
  • The Cellar Door
  • The Firehouse
  • The Public Brewery
  • Zu Bar
  • The Budgie Smuggler
  • Mayerling Cellars

 Background documents 

Alcohol Management Framework - Background Report  (docx, 3MB)

Alcohol Management Framework - Background Report  (pdf, 3MB)

Alcohol Management Framework - Best Practice Toolkit  (docx, 214KB)

Alcohol Management Framework - Best Practice Toolkit  (pdf, 442KB)

Maroondah Alcohol Accord - presentation by Phil Turner 28 Aug 2014  (pdf, 509KB)

VCGLR Presentation to Maroondah Liquor Accord 28 Aug 2014  (pdf, 444KB)

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