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Family violence and sexual assault services

Department of Health and Human Services (DHHS)

With more people staying at home to reduce the community spread of coronavirus (COVID-19), there may be an increased risk for women and children experiencing family violence or abuse. Find out more on the DHHS website

Safe Steps Family Violence Response Service

The Safe Steps to Family Violence Response Service (SSFVRS) is the Victorian state-wide service for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else close to them.

Phone: 1800 015 188 (24 hour toll free line) 
Website: Safe steps

1800 Respect

National sexual assault, domestic and family violence counselling service, 24 hours a day, seven days a week. Support for people experiencing, or at risk of experiencing, sexual assault, domestic or family violence, their friends and family, workers and professionals supporting someone experiencing, or at risk of experiencing sexual assault, domestic or family violence.

Phone: 1800 737 732 
Website: With Respect

  • Monday, Thursday, Friday: 9am to 5pm
  • Tuesday: 9am to 8pm
  • Wednesday: 9am to 11pm
  • Saturday and Sunday: 3pm to 10pm

Elder Abuse Hotline

Phone 1800 44 11 69 or text 0457 806 963, 9am to 5pm Monday to Friday to report elder abuse.

Eastern Domestic Violence Service (EDVOS)

EDVOS is the primary family violence service for women and their children who live or work in the eastern metropolitan region of Melbourne and who are currently living with or have experienced family violence.

Phone: Monday to Friday 9am to 5pm 9259 4200  
Website: Eastern domestic violence service

Eastern Centre Against Sexual Assault (ECASA)

ECASA provides services to women, men, children and young people who are victims/survivors of recent or past sexual assault. The service is also available to non-offending family members, partners and friends.

Phone: 1800 806 292 (24 hour toll free line) or 9870 7310
Website: Eastern centre against sexual assault

Eastern Community Legal Centre (ECLC)

ECLC provides free legal advice in relation to family violence and intervention orders.

Phone: Monday to Thursday 9am to 5pm 9762 6235
Website: Eastern Community Legal Centre

Men’s Referral Service

Men’s Referral Service offers a free, confidential and anonymous telephone counselling service for:

  • men who might be using violent and controlling behaviour towards a partner or family member
  • women wishing to find information about male family violence for their partners or for themselves
  • friends, family or colleagues of people who are either using or experiencing family violence
  • professionals wishing to support a male or female client.

Phone: 9am to 9pm, Monday to Friday, 1300 766 491 (free call within Victoria), or 03 9428 2899

Website: Men's referral service

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