Request service or report an issue

For online requests enter the location of the issue and any relevant details. You will be given a request number so that you can track your request. If your request type is not listed, please select Other.

Note: Online requests are monitored during business hours from Monday to Friday. In an emergency please contact our 24 hour number on 1300 88 22 33 or local call 9298 4598.

Do you want to complain about the service you've received or escalate an issue? See our complaints and feedback page.

See how to request a service or report an issue

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Further assistance

  • Chat to us: 8.30am to 5pm weekdays and 9.30am to 5pm weekends

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