Community satisfaction survey

Data collection for the 2023 Community Satisfaction Survey was undertaken across four quarters from 16 June 2022 to 19 March 2023.

Council’s 2023 results are relatively consistent when compared to results over the past five years. Council’s performance on a range of indicators has also improved over the past 12 months.

Council’s overall performance continues to be rated in line with the average rating for councils in the Metropolitan group and is rated statistically significantly higher than the state-wide average for councils.

Highlights

• The rating for ‘Councils overall performance’ (64) is eight points higher than the state-wide average (56).
• The rating for ‘Value for Money’ (61) is 12 points higher than the state-wide average (49).
• The rating for ‘Condition of local streets and footpaths’’ (59) is seven points higher compared to the state-wide average (52).
• The rating for ‘Making decisions in the interest of the community’ (58) is seven points higher compared to the state-wide average (51).
• The rating for ‘Condition of sealed roads’ (61) is 13 points higher compared to the state-wide average (48).
• The rating for ‘Recreational facilities’ (78) is ten points higher compared to the state-wide average (68).
• The rating for ‘Arts centres and libraries’ (78) is five points higher compared to the state-wide average (73).

Council will consider these results to help identify opportunities for further improvements and enhancements to service delivery.

Community Satisfaction Report 2023

Download the results:

Community Satisfaction Report 2023(PDF, 705KB)

Summary of results

Data collection for the 2022 Community Satisfaction Survey was undertaken from 27 January 2022 to 24 March 2022.

Council’s 2022 results are relatively consistent when compared to results over the past five years. Council’s performance on a range of indicators has also improved over the past 12 months.

Council’s overall performance continues to be rated in line with the average rating for councils in the Metropolitan group and is rated statistically significantly higher (at the 95 per cent confidence interval) than the state-wide average for councils.

Some of the relative changes to Council’s core and service measure results for 2022 are likely to have been impacted by the changes to service delivery arising from the coronavirus (COVID-19) pandemic.

Highlights:

• The rating for ‘Councils overall performance’ (65) is six points higher than the state-wide average (59).
• The rating for ‘Value for Money’ (61) is eight points higher than the state-wide average (53).
• The rating for ‘overall direction of Council’ (53) is three points higher compared to the state-wide average (50).
• The rating for ‘making decisions in the interest of the community’ (59) is five points higher compared to the state-wide average (54).
• The rating for ‘Condition of sealed roads’ (63) is ten points higher compared to the state-wide average (53).
• The rating for ‘Recreational facilities’ (76) is seven points higher compared to the state-wide average (69).
• The rating for ‘Waste management’ (74) is six points higher compared to the state-wide average (68).

Council will consider these results to help identify opportunities for further improvements and enhancements to service delivery.

Community Satisfaction Report 2022 - Maroondah(PDF, 739KB)

Summary of results