Community satisfaction survey

The annual Community Satisfaction Survey is designed to assess the performance of Maroondah City Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

The survey is conducted by the Victorian Government's Department of Jobs, Precincts and Regions on behalf of participating councils. The 2026 Community Satisfaction Survey is underway, interviewing dates will be conducted on the following dates:

  • Q1 - Thursday 26 June to Sunday 29 June 2025
  • Q2 - Thursday 14 August 14 to Sunday 14 September 2025
  • Q3 - Thursday 30 October to Sunday 30 November 2025
  • Q4 – Thursday 20 January to Sunday 15 March

During these periods, residents may receive a call from an independence research agency, National Field Services who will conduct the interview on behalf of Council.

About the survey

The Community Satisfaction Survey is designed to measure community satisfaction with Local Government performance and provide insights into how communities view the performance of their local authorities.

The survey is used to collect your feedback about:

  • Council's overall performance
  • community consultation and engagement
  • advocacy – lobbying on behalf of the community
  • making community decisions
  • sealed local roads
  • customer service
  • overall council direction.

Survey results 2025

Data collection for the 2025 Community Satisfaction Survey was undertaken across four quarters from 20 June 2024 to 16 March 2025.

The survey is led by the Victorian Government and Council does not provide any personal details or phone numbers to the market research firm undertaking the survey.

The survey uses standardised questions across all local councils in Victoria. This means that their wording may not always reflect the localised focus of service delivery in Maroondah. The survey questions also only provide limited contextual information which could mean that respondents provide ratings based on services, activities or issues that are beyond Council’s direct area of influence.

Council’s 2025 results are relatively consistent when compared to results over the past five years. Council’s performance on a range of indicators has also improved over the past 12 months.

Council’s overall performance continues to be rated in line with the average rating for metropolitan councils and is rated statistically significantly higher (at the 95 per cent confidence interval) than the state-wide average.

Highlights:

  • The rating for ‘Councils overall performance’ (65) is 12 points higher than the state-wide average (53).
  • The rating for ‘Value for Money’ (58) is 11 points higher than the state-wide average (47).
  • The rating for ‘Making decisions in the interest of the community’ (59) is ten points higher than the state-wide average (49).
  • The rating for ‘Condition of sealed local roads’ (55) is ten points higher than the state-wide average (45).
  • The rating for ‘Informing the community’ (65) is nine points higher than the state-wide average (56).

Council will consider these results to help identify opportunities for further improvements and enhancements to service delivery.

Community Satisfaction Report 2025(PDF, 720KB)

Summary of results

Performance measures Maroondah 2025 result Metro Melbourne 2025 average Statewide 2025 average
Overall performance 65 62 53
Value for money 58 56 47
Community consultation 58 56 50
Making decisions in the interest of the community 59 56 49
Sealed local roads 55 59 52
Waste management 74 72 65
Customer service 74 71 66
Overall Council direction 52 48 46
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