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Request service or report an issue

For online requests enter the location of the issue and any relevant details. You will be given a request number so that you can track your request. If your request type is not listed, please select Other.

Note: Online requests are monitored during business hours from Monday to Friday. In an emergency please contact our 24 hour number on 1300 88 22 33 or local call 9298 4598.

Do you want to complain about the service you've received or escalate an issue? See our complaints page.

Other service requests

Any other request

Snap Send Solve

You can also report an issue using Snap Send Solve, a free app you can download on your mobile device. you'll be able to upload photos, confirm your location, select the issue, and submit the report for action.

Download the app or report online

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