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Pay your rates

Rates are levied annually and you can pay your rates in a number of ways. Read more about payment options in the tab below or pay online:

Pay online

Find out more about property valuation.

Difficulty paying your rates?

Council is acutely aware of the financial difficulties many people may be facing in these uncertain times. If there are any ratepayers who are having difficulty paying their rates, or other Council payments, they are encouraged to contact Council by phone on 1300 88 22 33 or email us to discuss arrangements based on individual circumstances. 

Due dates and payment options

Payment in full

Pay your rates annually as a lump sum by 15 February 2021.

Payment in 4 instalments

  • 30 September
  • 30 November
  • 28 February
  • 31 May

If your payment for the first instalment is made after 30th September it will be recognised as a part payment. The total balance will then need to be paid by the 15 February to avoid penalty interest.

Council sends out a rates reminder notice in the post before each quarterly instalment is due. If you have not received a reminder notice, please contact our customer service team on 1300 88 22 33, email us at or text us on 0480 020 200 and we will text you back.

Payment in 9 instalments – only by direct debit

Pay in 9 instalments using direct debit. 

Direct debits will be made on the following dates, unless they fall on a weekend or public holiday, where the debit will be processed the next available business day.

  • 30 September 2020
  • 31 October 2020
  • 30 November 2020
  • 31 December 2020
  • 31 January 2021
  • 29 February 2021
  • 31 March 2021
  • 30 April 2021
  • 31 May 2021

To pay in instalments, complete the direct debit request (found below under Payment options) and return it to Council by 20 September 2020. 

Your direct debit request will automatically be carried forward for future years. To change to another payment method you will need to notify Council in writing.  

There are a number of payment options. 

  • Pay online from your credit card: 
    Pay online
  • Pay via BPAY directly from your cheque, savings or credit card. Our rates biller code is: 118992.
  • Phone 1300 900 765 for a 24-hour automated service to pay with your credit card (Visa or Mastercard only)
  • Pay in-store at Australia Post by cash, cheque or Eftpos. Credit card payments not accepted. 
  • Pay in person at any of Council's service centres by cash, cheque, credit card or using EFTPOS.
  • Pay via direct debit. Complete a direct debit request form and send it to  PO Box 156, Ringwood 3134. A direct debit from your credit card will not be accepted. Your direct debit request will automatically be carried forward for future years until you advise Council otherwise in writing. Please do not email this form. The signed original must be submitted by post or in person to Council. 
  • Send a cheque payable to Maroondah City Council (note - receipts will not be issued for payments by mail unless requested)    

    Send your cheque to:
    Maroondah City Council
    PO Box 156
    Ringwood 3134

Direct debit request authority  (pdf, 546KB)
Direct debit request authority  (docx, 200KB)

Direct debit service agreement  (pdf, 49KB)   
Direct debit service agreement  (doc, 44KB)

Late payment of rates will incur interest charges that are fixed by the Victorian Government at 10 per cent. Interest will increase daily from the due date of each instalment.

Why is interest charged on late payments?

When rates payments are not received by the due date, Council’s planned income changes and projects must be financed from more expensive funding sources. We therefore charge interest on overdue rates to offset the additional costs of alternative sources of funding.

Financial hardship and payment arrangements

It is not the usual practice for Council to waive or defer rates or charges. If you think you may have difficulty paying your rates please contact Council on 1300 88 22 33 to discuss a more suitable payment arrangement.

Council’s Pensioner Rate Assistance Scheme provides concessions to people who hold the following concession cards:

  • Pensioner Concession Card (PCC)
  • DVA Gold Repatriation Health Card – Totally and Permanently Incapacitated (TPI)
  • DVA Gold Repatriation Health Card – War Widow (WW).

Access the application form

If you hold one of the above concession cards, you can apply for a reduction on your rates payment and the Fire Services Levy. 


Download a Municipal Rates Concession form from the  Department of Human Services website.

In person

Visit a Council service centre in person to complete an application form and have your pensioner card sighted.

By phone

Call 1300 88 22 33 or 9298 4598 to request an application form by mail. 

Return the form

Return to Maroondah City Council:

If you hold an Extreme Disablement Adjustment (EDA) or Prisoner of War (POW) Veterans' Affairs card you will need to return your form directly to Department of Human Services.

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