The Freedom of Information Act 1982 gives people a right to obtain access to information held by Council relating to their personal affairs or to any information about the activities of Maroondah.
Before submitting a FOI request we recommend you contact the Risk and Integrity Officer on 1300 882 233 or foi@maroondah.vic.gov.au for further advice, such as whether there is another way to obtain the information.
Application process
Once a valid request is received, Council will conduct a thorough and diligent search for the documents, assess them for any applicable exemptions, and conduct mandatory consultations and notifications of affected third parties.
We are required under the Act to respond to valid applications within 30 days, however this time frame may be extended if:
- your application is not valid
- a deposit is required on estimated access charges
- Council is required to consult with third parties.
How to apply
Your request must be:
- in writing
- as specific as possible regarding the documentation you are seeking
- accompanied by an application fee of $32.70
You can make a request or you can authorise another person to make a request on your behalf. If you want someone to make a request on your behalf for your personal information, you must give that person your written authorisation.
Your request must provide sufficient information for us to be able to identify and locate all relevant documents. When writing your request, be specific about which documents you are seeking and include as much information as possible. Think about:
- what the documents relate to (for example, a complaint you made, or a particular project)
- the date range in which the document may have been created
- where the documents might be located (for example, in a particular email account, with a specific person, or held by a business or work unit)
- the type of documents you seek (for example, an email, report, CCTV footage).
Please avoid using wording such as "all documents" because your request may end up being too large for us to process, or it may not be specific enough for us to identify the documents. If you are not sure how to frame your request, please contact us.
If the documents you are seeking access to relate to you personally, you may need to provide us with a certified copy of your identification. We may not be able to provide access to the requested documents if we cannot verify that you are the person who is the subject of the documents.
Make an FOI request
Difficulty paying the FOI application fee?
Council has established a financial hardship assessment process to assist applicants who may be facing temporary or permanent financial difficulties. This process aims to determine if the applicant qualifies for a reduced application fee or waiver for their Freedom of Information (FOI) application,
To assess an applicant's financial hardship, Council will review the hardship application, statutory declaration and any supporting financial documents provided by the applicant. These documents may include income statements, bank statements and any other relevant information that helps evaluate the applicant's financial situation.
Based on the assessment, Council will decide the appropriate support that can be provided to the applicant. This may include granting a reduced application fee or waiving the application fee entirely, depending on the individual's circumstances.
The purpose of this process is to ensure that financial difficulties do not hinder an individual's access to information through the FOI application process.
Freedom of Information Hardship Policy
Before completing the form below, please ensure that you have read Maroondah City Councils Freedom of Information Hardship Policy.
FOI Hardship Policy(PDF, 246KB)
Freedom of Information Hardship application
If you are experiencing extreme hardships and need to apply for a Freedom of Information hardship application fee reduction/waiver, please complete the below form and provide supporting documents.
Freedom of Information hardship application form(DOCX, 107KB)
Further information
For further information on FOI forms and processes: