Customer Service Strategy 2021-2025

Maroondah City Council’s Customer Service Strategy sets the objectives and guides the organisation's commitment to customer service, which has evolved to align with changing community expectations.

Key focus and deliverables for the Maroondah Customer Service Strategy 2021-2025 are:

  • Customer Service ‘One Maroondah’
  • Digital Services and Engagement
  • Customer Relationship and Experience
  • Customer Service Partnerships

Customer Service Strategy 2021-2025

Customer Service Strategy 2021-2025(DOCX, 226KB)

Customer Service Strategy 2021-2025(PDF, 8MB)

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