Main Content Anchor

Family violence and sexual assault services

The services below acknowledge that partner, domestic, family and sexual violence can affect people of all ages, genders, abilities, cultural and religious backgrounds, including pets and children.

Department of Health and Human Services (DHHS)

With more people staying at home to reduce the community spread of coronavirus (COVID-19), there may be an increased risk for women and children experiencing family violence or abuse. Find out more on the DHHS website

Safe Steps Family Violence Response Service

The Safe Steps to Family Violence Response Service (SSFVRS) is the Victorian state-wide service for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else close to them.

Phone: 1800 015 188 (24 hour toll free line) 
WebsiteSafe steps

Eastern Domestic Violence Service (EDVOS)

EDVOS is the specialist family violence service for the eastern areas of Melbourne.  EDVOS supports women of any age, ethnicity, religion, gender/sex identity, their children and pets who are responding to any form of violence, including partner violence, child abuse, elder abuse, carer abuse, parental and sibling abuse.

EDVOS have prepared multilingual Q&A family violence information and short videos on how to access family violence support. The downloadable information is available in Greek, Arabic, Hindi, Italian, Mandarin, Cantonese, Vietnamese and Persian. See more at EDVOS translated information.

Phone: 9259 4200, Monday to Friday, 9am to 8pm, Saturday and Sunday 9am to 5pm  
Website: Eastern domestic violence service

With Respect

With Respect is a specialist LGBTIQ+ family violence service for LGBTIQ+ people of all ages and their families who may be experiencing difficulty in their relationships, including intimate partner or family violence.

Phone: 1800 LGBTIQ  (1800 542 847), Monday, Wednesday, Thursday, Friday 9am to 5pm, Tuesday 9am - 8pm
Website: With Respect 


InTouch is a state-wide specialist family violence service for migrant and refugee women, their families and their communities in Victoria.

Phone: 1800 755 988 (Monday to Friday 9am -5pm). 

View information on family violence in 63 community languages

Elder Abuse Hotline

Phone 1800 44 11 69 or text 0457 806 963, 9am to 5pm Monday to Friday to report elder abuse.

Men’s Referral Service

The Men’s Referral Service is a free, confidential telephone helpline that offers counselling, advice and support to men who have anger, relationship or parenting issues. The service also provides help to women (or other family members) who are experiencing violence or controlling behaviour by men.

Phone: 8am to 9pm, Monday to Friday, 1300 766 491 (free call within Victoria), or 03 9428 2899
Weekends and Public Holidays (except Christmas Day) 9am to 6pm. 

Website: Men's referral service

Eastern Centre Against Sexual Assault (ECASA)

ECASA provides services to women, men, children and young people who are victims/survivors of recent or past sexual assault. The service is also available to non-offending family members, partners and friends.

Phone: 1800 806 292 (24-hour sexual assault crisis line) or 9870 7330 during business hours
Website: Eastern Centre Against Sexual Assault

Eastern Community Legal Centre (ECLC)

ECLC provides free legal advice in relation to family violence and intervention orders.

Phone: Monday to Thursday 9am to 5pm 9762 6235
Website: Eastern Community Legal Centre

Pets in Peril

EDVOS Pets in Peril program aims to improve animal/pet safety in family violence situations, and partners with community agencies, veterinarians and volunteers to provide temporary shelter where need. 

Evidence indicates that perpetrators of family violence often threaten or harm family pets as a way of exerting power and control over family members. In many cases, women remain in abusive relationships because they are concerned for pet safety or don’t know how to find alternative care for their pets. 

Phone: 9259 4200
Website: Pets in Peril

Back to top