Community support and relief agencies

Are you finding you need a little extra help during challenging times? We can help you access a range of emotional, practical and social supports if you are feeling lonely or isolated or facing some difficulties.

If you are experiencing immediate problems accessing food please call us on 1300 88 22 33.

Community organisations

Community health services

Community transport

Disability support

  • EACH - disability support /carer support phone
    1300 003 224
  • Disability Information Helpline - for people with a disability, families, carers, support workers needing assistance due to Covid19.
    1800 643 787 (8am to 8pm, Monday to Friday. 9am to 7pm, Saturday)
    dss.gov.au/disabilityhelp

Drug and alcohol support

  • Eastern Drug and Alcohol Service (EDAS) EACH - offering counselling, support and education
    1300 003 224 (Mon-Fri 9am-5pm)

Family support

  • Aboriginal Family Domestic Violence Hotline
    1800 019 123 (Mon-Fri 9am-5pm)
  • Anglicare - Family violence support and child protection services
    1800 809 722 (Mon-Fri 9am-5pm)
  • Centre Against Sexual Assault (CASA) - support for people who have been sexually assaulted
    1800 806 292 (24/7)
  • Child Protection Crisis line - for reporting child abuse
    1300 655 795 (9am to 5pm, Monday to Friday)
    131 278 (after hours)
  • Department of Families, Fairness and Housing - Family violence crisis response and support during coronavirus
    services.dhhs.vic.gov.au/family-violence
  • EACH - Family violence support
    1300 003 224 (Mon-Fri 9am-5pm)
  • Free From Family Violence (FVREE) - a local specialist family violence service
    03 9259 4200
    fvree.org.au
  • Eastern Community Legal Centre (ECLC) - free legal service
    03 9762 6235 (Mon-Thurs 9am-5pm)
    eclc.org.au
  • Department of Education - Learning from home information for parents
    vic.gov.au/department-education
  • Djirra Aboriginal Family Violence Prevention and Legal Services
    1800 105 303
  • Men’s referral service - Confidential help for men wanting to stop abuse
    1300 766 491 (Mon-Fri 8am-8.30pm, Weekends 9am-5pm)
  • Multicultural Centre Against Family Violence - help in non English languages
    1800 755 988 (Mon-Fri 9am-5pm)
  • RESPECT - family violence and sexual assault support
    1800 737 732 (24/7 national helpline)
    1800respect.org.au
  • Safe Steps - Family Violence Crisis Response Centre
    1800 015 188 (24/7)
    safesteps.org.au
  • Seniors’ Rights Victoria - Elder abuse hotline
    1300 368 821
  • Lifeline - crisis line
    13 11 14 (24/7)
    lifeline.org.au
  • Queerspace - supporting the LGBTIQ+ community and their families
    1800 LGBTIQ (1800 542 847)
    withrespect.org.au
  • Youth Affairs Council Vic - Resources for young people experiencing family violence during COVID-19
    yacvic.org.au

Financial support and advice

Gambling support

Housing and homelessness

Legal services

Mental health support

Youth

Seniors

  • My Aged Care Contact Centre - My Aged Care can assist with a grocery supply box if clients requires grocery deliveries and are unable to navigate online delivery services.
    1800 200 422
  • Older Persons Advocacy Network (OPAN)
    1800 700 600
  • Grief Australia - provides tailored support, advice and specialised counselling with a bereavement practitioner in a one-to-one or group setting.
    1800 22 22 00
    grief.org.au

A translation and interpreter service is available to access the above numbers on 131 450.

Find out more information on the My Aged Care website

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