Family violence and sexual assault services

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If you or someone you know is impacted by family violence you can call 1800 RESPECT on 1800 737 732 (24 hours), the national counselling service for specialist support and advice.

If you are in immediate danger call the Police on 000.

The services below acknowledge that partner, domestic, family and sexual violence can affect people of all ages, genders, abilities, cultural and religious backgrounds, including pets and children.

Coronavirus - Family Violence Safety Information

Find out about the financial support available to people affected by COVID-19. See the Victorian Government website for more information.

Safe Steps Family Violence Response Service

The Safe Steps to Family Violence Response Service (SSFVRS) is the Victorian state-wide service for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else close to them.

Phone: 1800 015 188 (24 hour toll free line) 
WebsiteSafe steps

1800 RESPECT or 1800 737 732

24 hour/7 days a week confidential counselling, support and safety planning by trained counsellors for people impacted by sexual, domestic and family violence.

Phone: 1800 737 732
Website: 1800respect

Eastern Domestic Violence Service (EDVOS)

EDVOS is the specialist family violence service for the eastern areas of Melbourne.  EDVOS supports women of any age, ethnicity, religion, gender/sex identity, their children and pets who are responding to any form of violence, including partner violence, child abuse, elder abuse, carer abuse, parental and sibling abuse.

EDVOS have prepared multilingual Q&A family violence information and short videos on how to access family violence support. The downloadable information is available in Greek, Arabic, Hindi, Italian, Mandarin, Cantonese, Vietnamese and Persian. See more at EDVOS translated information.

Phone: 9259 4200, Monday to Friday, 9am to 8pm, Saturday and Sunday 9am to 5pm  
Website: Eastern domestic violence service


Preventing and addressing family violence and supporting Aboriginal women through legal services, community education, early intervention and prevention programs.

Phone: 1800 105 303 9am to 5pm Monday to Friday.

Rainbow Door

Free specialist LGBTIQA+ helpline providing information, support and referral to LGBTIQA+ people, their friends and family.

Phone: 1800 729 367 10am to 5pm 7 days a week. Call, text or email.
Website: Rainbow Door

With Respect

With Respect is a specialist LGBTIQ+ family violence service for LGBTIQ+ people of all ages and their families who may be experiencing difficulty in their relationships, including intimate partner or family violence.

Phone: 1800 LGBTIQ  (1800 542 847), Monday, Wednesday, Thursday, Friday 9am to 5pm, Tuesday 9am - 8pm
Website: With Respect 


InTouch is a state-wide specialist family violence service for migrant and refugee women, their families and their communities in Victoria.

Phone: 1800 755 988 (Monday to Friday 9am -5pm). 

View information on family violence in 63 community languages

Elder Abuse Hotline

Phone 1800 44 11 69 or text 0457 806 963, 9am to 5pm Monday to Friday to report elder abuse.

Men’s Referral Service

The Men’s Referral Service is a free, confidential telephone helpline that offers counselling, advice and support to men who have anger, relationship or parenting issues. The service also provides help to women (or other family members) who are experiencing violence or controlling behaviour by men.

Phone: 8am to 9pm, Monday to Friday, 1300 766 491 (free call within Victoria), or 03 9428 2899
Weekends and Public Holidays (except Christmas Day) 9am to 6pm. 

Website:Men's referral service

Eastern Centre Against Sexual Assault (ECASA)

ECASA provides services to women, men, children and young people who are victims/survivors of recent or past sexual assault. The service is also available to non-offending family members, partners and friends.

Phone: 1800 806 292 (24-hour sexual assault crisis line) or 9870 7330 during business hours
Website: Eastern Centre Against Sexual Assault

Eastern Community Legal Centre (ECLC)

ECLC provides free and confidential legal advice and assistance to people experiencing or at risk of family violence, including elder abuse, across the Eastern Metropolitan Region (EMR). We also provide interpreter services.

For more information visit or call 03 9285 4822.

For support or advice in relation to elder abuse, call 1300 32 52 00 (1300 ECLC 00) or 0429 697 960.

Phone: 03 9285 4822 

Pets in Peril

EDVOS Pets in Peril program aims to improve animal/pet safety in family violence situations, and partners with community agencies, veterinarians and volunteers to provide temporary shelter where need. 

Evidence indicates that perpetrators of family violence often threaten or harm family pets as a way of exerting power and control over family members. In many cases, women remain in abusive relationships because they are concerned for pet safety or don’t know how to find alternative care for their pets. 

Phone: 9259 4200
Website: Pets in Peril

Further information 

For information on these and other Maroondah City Council initiatives contact Council's Community Planning team on 1300 88 22 33.

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