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Customer feedback and complaints form

  • Customer service

We welcome your comments

If you have a suggestion, believe a service failure has occurred, have a compliment about our service, or you are unhappy with a resolution, you can contact us:


Complete our contact form online:

Feedback online form

Complete a form

Fill in a hardcopy form and post it to PO BOX 156, Ringwood, 3134

Customer feedback form  (docx, 133KB)

Customer feedback form  (pdf, 66KB)

Call us

Contact our Customer Service Team on 1300 88 22 33 or (03) 9298 4598.

Complaints process and escalating an issue

If you feel an issue has not been resolved, or you are dissatisfied with the outcome, there are opportunities to escalate a complaint.

Find out more about the complaints process

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