We welcome your comments
If you have a suggestion, believe a service failure has occurred, have a compliment about our service, or you are unhappy with a resolution, you can contact us:
Online
Complete our contact form online:
Feedback online form
Complete a form
Fill in a hardcopy form and post it to PO BOX 156, Ringwood, 3134
Customer feedback form (docx, 133KB)
Customer feedback form (pdf, 66KB)
Call us
Contact our Customer Service Team on 1300 88 22 33 or (03) 9298 4598.
Complaints process and escalating an issue
If you feel an issue has not been resolved, or you are dissatisfied with the outcome, there are opportunities to escalate a complaint.
Find out more