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On call hard rubbish and bundled prunings collection

We have a new online booking system.

The new system is easy to use. When you use it for the first time, you will need to register your details. You will only need to do this once.

Please note: Hard waste & Bundled prunings collections must be booked separately using the online booking system. 

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How many collections do I get?

Each Maroondah household with a residential waste service can book two collections per financial year. You can book any of the following per financial year:

  • 2 x single hard waste collection
  • 1 x double hard waste collection
  • 2 x single bundled prunings collections
  • 1 x double bundled prunings collections
  • 1 x single hard waste collection and 1 x single bundled prunings collection (must be booked separately)

When to put your collection out

  • Make sure you have booked your collection before you place your waste on the naturestrip so we know it is not illegally dumped waste.
  • Place your hard waste or bundled prunings out the weekend before your booked collection.

Collection sizes

  • Single collection: 2m3 - 2m x 1m x 1m
  • Double collection: 4m3 - 4m x1m x 1m

Hard waste 

Example of single collection - 2 metres long x 1 metre high x 1 metre deep

Hard rubbish on naturestrip with measurements

Bundled prunings

  • No more than 1500mm long x 300mm wide per bundle
  • Single tree limbs need to be smaller than 200mm wide and 1500m long (no branches attached and neatly stacked).

Example of correctly bundled prunings collection Example of correctly bundled prunings collection
Example of correctly bundled prunings collection

Book a hard waste collection

Bookings can be made using our online booking system up to two weeks in advance. Bookings close on Friday 12pm for collections the following week (subject to availability). You will receive confirmation by email once the booking is made.

Before you book a hard waste collection, consider if your items can be given away, donated or sold, and check what can and can't be collected.

  • Keep your pile neat, tidy, stick to the size limit and only place acceptable items out for collection.
  • Place mattresses to the side of the pile.
  • Place all e-waste together.
  • Remove fridge and freezer doors.
  • Make sure there are no hazardous or unacceptable items.
  • Place small loose items in a non-returnable box (not in plastic bags).

Book hard waste collection

For assistance please call 1300 882 233 or contact our Customer Service team via our live chat.

Book a bundled prunings collection

Bookings can be made using our online booking system up to two weeks in advance. Bookings close on Friday 12pm for collections the following week (subject to availability). You will receive confirmation by email once the booking is made.

  • Bundle and tie prunings with natural string or twine (No synthetic or metal wire).
  • Bundles are to be no more than 1500mm long and 300mm wide.
  • Single tree limbs need to be smaller than 200mm wide and 1500m long (no branches attached and neatly stacked).
  • All materials must be able to be handled safely by two people.

Book a bundled prunings collection

For assistance please call 1300 882 233 or contact our Customer Service team via our live chat.

Other important information

Accepted 

Metals

  • washing machines, dishwashers, stoves, dryers, fridges and freezers (with doors removed)
  • electrical appliances
  • metal tools and equipment
  • lawn mowers (empty of petrol and oil)
  • empty paint tins (with lids removed)
  • old tins, scrap iron and other metal items (excluding car parts).

Other hard waste

  • securely wrapped and labelled glass from table tops or coffee tables, window glass, mirrors and shower screens
  • mattresses (max of 3, placed separately from other items)
  • household furniture
  • internal doors (max of 3)
  • carpet and underlay (rolled and tied, max 1.5m long and no more than 2 rooms)
  • kitchenware, pottery and crockery
  • timber (up to 10 pieces, without nails or staples, max 1.5m long)
  • clothes hoists (max 1.5m long, If set in ground remove concrete)
  • patio blinds (max 1.5m long, rolled and tied)
  • home improvement material such as cupboards, solar panels (max 6), toilet fittings (0.5 cubic meter limit)
  • e-waste, including flat screen and cathode ray tube televisions, computers, laptops, keyboards, mice, printers, scanners, cables, cords, hard drives, monitors, tablets and notebooks.

Not acccepted

  • items longer than 1.5 metres (except mattresses, lounge suites and large furniture items such as buffets, bookshelves etc)
  • items that can't be lifted by two people
  • items placed out in plastic bags, including domestic garbage
  • garden waste, including branches, plant materials, soil, concrete pots and garden features, pavers and rubble
  • gas bottles, helium bottles and fire extinguishers 
  • building waste including bricks, concrete, tiles, pavers, rubble, soil, pallets and insulation
  • cement sheeting, fibro, plasterboard and asbestos
  • liquid waste, chemicals and hazardous waste
  • paint cans or oil containers with any residual liquids in them 
  • fencing material, including gates
  • vehicle parts including tyres, wheels, rims, body panels, batteries and engines
  • garage roller doors
  • business waste - even if home based.

Accepted:

  • Bundles of prunings 1500mm long and 300mm wide.
  • Single tree limbs/logs smaller than 200mm wide and 1500m long (no branches attached and neatly stacked).

Not accepted:

  • Unacceptable binding materials, e.g. synthetic, metal or plastic
  • Tree Stumps 
  • Untied prunings 
  • Grass Clippings 
  • Soil
  • Other Garden Waste e.g., concrete and plastic pots, garden features, pavers and rubble 
  • Hard Waste materials (A separate Hard Waste collection must be booked to dispose of any Hard Waste items)

How to correctly bundle your prunings

  • Please bundle and tie prunings with natural string or twine (No synthetic or metal wire).
  • All materials must be able to be handled safely by two people.

Bundled-prunings-2.png Bundled-prunings.png

Cancellations can be made no later than seven days prior to your collection week. Please contact our customer service team on 1300 88 22 33, Monday to Friday, 8.30am to 5pm or email maroondah@maroondah.vic.gov.au to cancel a booking.

Please note: Cancellations within 7 days of a booking will count towards your annual entitlement.

Uncollected hard waste or bundled prunings should be reported within one week of the scheduled collection date. However, if your items are not collected, please check your letterbox first for a note explaining if there were any collection issues.

For assistance please call 1300 882 233 or contact our Customer Service team via our live chat.

Up to two additional paid collections per financial year, can be booked. These bookings can only be made online via the portal.

Further information

For assistance please call 1300 882 233 or contact our Customer Service team via our live chat.

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Waste event newsletter

You can also sign up to our waste event newsletter to find out about free upcoming seminars, workshops, competitions and events as well as information on educational presentations for schools and community groups. 

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19/05/2017
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