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On call hard rubbish collection

Hard waste on the naturestrip

COVID-19 update

Hard waste bookings and collections are still taking place during the COVID-19 pandemic. But due to health and safety restrictions, Council will no longer be sending residents booking kits and the pink BOOKED sticker.

Your hard waste will still be collected without the sticker. if Council has your mobile number, you will receive an SMS reminder the weekend prior to your collection week.

Hard waste bookings can be made online below or via phone. Bookings can no longer be made at customer service centres due to centre closures. 


Two hard waste collections are available each financial year to residents who pay the residential bin charge.

Book a hard waste collection

You can book a single or double collection.

Single collection

  • Single collection: 2m3
    That’s a pile 2m x 1m x 1m

Or use both collections at once

  • Double collection: 4m3
    That’s a pile 4m x1m x 1m.

To book a collection for the week of Monday 26 October

  • book onlinebefore 8pm on Wednesday 21 October
    To begin booking, you will need to enter your collection address.
  • call 1300 882 233 or contact our Customer Service team via our live chat before 12noon, Thursday 22 October.

Putting your hard rubbish out

Make sure you have booked your collection before you place your waste on the naturestrip so we know it is not illegally dumped waste.

  • Put your hard waste out on the weekend before your scheduled collection.
  • Place mattresses to the side of the pile. If you've purchased a new mattress, use the plastic bag from that mattress to wrap your old mattress before placing it out. This improves the recycling process and increases the amount of materials that can be recovered from the mattress. 
  • Remove fridge and freezer doors.
  • Make sure there are no hazardous or unacceptable items.
  • Place small loose items in a non-returnable box (not in plastic bags)


Booked collections cannot be changed or cancelled.

Uncollected hard waste  

Uncollected hard waste should be reported within one week of the scheduled collection date. However, if your items are not collected please check your letterbox first for a note explaining if there were any collection issues 

What can be collected? 


  • washing machines, stoves, dryers, fridges and freezers (with doors removed)
  • electrical appliances
  • metal tools and equipment
  • lawn mowers (empty of petrol and oil)
  • empty paint tins (with lids removed)
  • old tins, scrap iron and other metal items (excluding car parts).

Other hard waste

  • securely wrapped and labelled glass from table tops or coffee tables, window glass, mirrors and shower screens
  • mattresses (max of 3, placed separately from other items)
  • household furniture
  • internal doors (max of 3)
  • carpet and underlay (rolled and tied, max 1.5m long and no more than 2 rooms)
  • kitchenware, pottery and crockery
  • timber (up to 10 pieces, without nails or staples, max 1.5m long)
  • clothes hoists (max 1.5m long, If set in ground remove concrete)
  • patio blinds (max 1.5m long, rolled and tied)
  • home improvement material such as cupboards, toilet fittings (0.5 cubic meter limit)
  • e-waste, including flat screen and cathode ray tube televisions, computers, laptops, keyboards, mice, printers, scanners, cables, cords, hard drives, monitors, tablets and notebooks.

  • items longer than 1.5 metres (except mattresses, lounge suites and large furniture items such as buffets, bookshelves etc)
  • items that can't be lifted by two people
  • items placed out in plastic bags, including domestic garbage
  • garden waste
  • gas bottles and fire extinguishers 
  • building waste including bricks, concrete, tiles, pavers, rubble, soil, pallets and insulation
  • cement sheeting, fibro, plasterboard and asbestos
  • liquid waste, chemicals and hazardous waste
  • paint cans or oil containers with any residual liquids in them 
  • fencing material, including gates
  • vehicle parts including tyres, wheels, rims, body panels, batteries and engines
  • garage roller doors
  • business waste - even if home based.
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